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Professional Services

From Fragmented Infrastructure to Firm-Wide Profitability

How a 120-seat law firm across 3 offices reclaimed 6 hours per week and achieved $340K ROI in Year 1.

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The Challenge

This mid-market law firm had grown through acquisition, inheriting three different IT environments with incompatible systems. Partners couldn't access files reliably across offices. The IT team was spending most of its time on break-fix tickets instead of strategic initiatives. Billable hours were bleeding out through infrastructure friction.

3
Separate IT Environments
No integration between office systems after acquisitions
23%
Billable Time Lost
Nearly a quarter of revenue-generating hours eaten by IT friction
12 hrs/wk
Reactive Break-Fix
IT team trapped in a cycle of putting out fires
0
Cross-Office Visibility
No unified view of infrastructure health or performance
Our Approach
12-week migration and unification

We unified all three office environments onto a single Azure-native stack, migrated document management to SharePoint Online with proper governance, and deployed Nexus for real-time operational monitoring. The IT team was retrained from break-fix to strategic operations.

Azure Microsoft 365 SharePoint Online Nexus Platform Azure AD Intune
The Results
6 hrs/wk
Time Reclaimed
Partners and staff recovered billable hours lost to infrastructure friction
99.9%
Uptime Achieved
Cross-office reliability went from inconsistent to enterprise-grade
$340K
Year 1 ROI
Combined savings from efficiency gains, reduced vendor costs, and recovered billable time
14 weeks
Full Payoff
The entire engagement paid for itself within the first quarter

Our partners used to joke that our IT was held together with duct tape. Nobody's laughing anymore — because nobody's waiting on IT anymore either.

Managing Partner, Regional Law Firm
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